Talk to a person

Where to start

Anything can go to the mailbox above. These are simply the fastest routes for the things people write in about most.

Billing, renewal or a charge you did not expect

Your plan page shows the next charge date and lets you cancel in as few steps as it took to subscribe. For a refund, write to the mailbox with the account email and the date of the payment. The full policy is in the sales terms.

Withdrawing within fourteen days

Send an unambiguous statement by email, post or telephone. A standard form is provided on the withdrawal page if you would rather use one.

Deleting your record or your account

You can do both yourself from your account. Deleting the account deletes the archive with it, within thirty days including backups. Details in the privacy policy.

A result that looks wrong

Send the result and, if you can, the photograph. A result that says anything at all about a person is treated as a priority incident — the tool is not supposed to be capable of it. See the AI notice.

A page you cannot use

Tell us the address and what went wrong, and we will send you the information in another form in the meantime. See the accessibility statement.

A complaint we have not resolved

Write a formal complaint to the mailbox or the postal address. If we have not resolved it, you can then refer the matter free of charge to the consumer mediator.